FAQs

Ormond Energy has been serving Eastern North Carolina and the greater Johnston County region since 1956. Please refer to our service area map to see if your town is in our service area, or contact us to see if we are able to provide you with the fuel and services you need.

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Yes! At Ormond Energy, we offer 24/7 emergency service to our customers. If you think you may be experiencing a fuel leak or your tank is out of fuel, call (919) 936-0221 and follow the prompts for emergency service.

Heating oil, known as oil, fuel oil, home heating oil, and HHO, is a low-viscosity liquid petroleum fuel product that is refined and used as a heat source.

Yes, heating oil is a safe, reliable fuel source. It is fire-resistant because of its high flash point of 140 degrees Fahrenheit. In the event of a system malfunction, your system will exhibit obvious signs like soot and smoke, allowing you to alert your heating oil provider immediately. The likelihood of an issue is significantly reduced with proper maintenance, meaning oil users can benefit from home security.

Read a tank gauge just like your car’s gas gauge: Full, ¾, ½, ¼, and Empty. You can find the small circular glass or plastic gauge on the top or side of your oil tank. Be sure to check it frequently and place an oil order before the bottom of your gauge reaches the ¼ marker.

If you’re not enrolled in our automatic delivery service and you’re monitoring your own levels of home heating oil, please request a delivery when your tank is no lower than ¼ full. If you’d like us to handle your oil tank monitoring, sign up for our automatic delivery option and ditch the responsibility of keeping track. With this service, we monitor your tank levels and refill your tank automatically when it’s time.

The colder the temperatures are, the more heating oil a furnace or boiler will need to provide warmth. During the dead of winter, you will go through oil more quickly than in the spring or fall. Other factors can affect heating oil usage too, such as personal heating preference, home size, and furnace or boiler efficiency—that’s why it’s so important to frequently check your oil tank gauge.

The most common oil-fired appliances are furnaces, boilers, and water heaters.

Heating oil has long been recognized as a safe heating fuel. It’s also affordable, abundant, burns efficiently, and is eco-friendly.

Propane is sometimes referred to as liquefied petroleum gas, LP gas, or LPG. It is produced from either natural gas processing or crude oil refining. It is nontoxic, colorless and virtually odorless, but for your protection, an odor is added so it can be easily detected when necessary.

Propane is a non-toxic, non-poisonous, safe, reliable, and eco-friendly energy source that poses zero threats to soil or groundwater. Understanding how to properly use and store propane, as well as how to detect warning signs of a gas leak, can significantly reduce the risk of a propane-related hazard in your home.

One of the safety features of propane is its unique smell—rotten eggs, a skunk’s spray or a dead animal. Ethyl mercaptan, a sulfur-based compound, is added to propane so that it can be detected when propane is in use. If you smell gas, immediately evacuate everyone from your home and call (919) 936-0221.

Your tank gauge is located on the top of the tank, usually under a liftable hood. (Note: Please be careful when you lift the hood—insects sometimes nest there.) For your convenience and comfort, please place a propane delivery order when your gauge reaches no less than 30% full.

If you’re not enrolled in our automatic delivery service and you’re monitoring your own levels of propane, please request delivery when your tank is no lower than 30% full. If you’d like us to handle your propane tank monitoring, sign up for our automatic delivery option and ditch the responsibility of keeping track. With this service, we monitor your tank levels and refill your tank automatically when it’s time.

Your propane is delivered and stored in liquid form. Propane liquid, for example, will expand (become a gas) nearly 17 times more than water over the same temperature increase. As a result, tanks and cylinders are never completely filled with propane liquid. Tanks are filled to about 80 to 85 percent of their capacity. This leaves a space above the liquid, which allows the propane liquid to expand freely due to changes in temperature.

Propane is a versatile fuel that has many applications both inside and outside your home. Some common propane powered appliances are furnaces, boilers, water heaters, fireplaces, cooking stove, gas grills, space heaters, clothes dryers, generators, pool heaters, and more.

As a burned fuel, propane meets all clean air energy standards put forth by the Environmental Protection Agency (EPA), making it safe and environmentally friendly. Plus, most propane is produced domestically, which means it is reliable and supports the US economy.

Ormond Propane delivers on-road diesel, off-road diesel, propane, and gasoline to our commercial customers.